Fraunhofer Institute for Open Communication Systems
The aim of the EMYNOS (nExt generation eMergencY commuNicatiOnS) project is to design, specify and develop a Next Generation emergency framework that resolves current limitations to the usage of a caller location retrieval, support for persons with various categories of disabilities, eCall extensions including photos and videos and the exploitation of social media to support disaster management operations.
EMYNOS will enable users to make emergency calls across heterogeneous devices such as PCs, TV sets, mobile devices, AAC, and haptic devices, using various mature technologies.
The business unit Quality Engineering deals with the extension of an already existing VoIP-Client-Software (Linphone) in order to integrate this into the EMYNOS infrastructure. In addition, systems such as Interactive Voice Response (IVR) and VoiceXML will be examined and implemented. These methods make it possible to automate and accelerate the emergency communication of congested emergency call centers. Also, the experts have analyzed a possible use of drones for audio and video transmission, in case of emergency situations such as environmental disasters to conduct quicker surveys. In addition, Fraunhofer FOKUS is experimenting with the use of environmental sensors that can be integrated into the EMYNOS infrastructure. In the event of deviations from predefined values, such as an earthquake or flooding, these sensors place an emergency call to a nearby emergency call center.
